Reference

Terms & Conditions for Your sgp138 Account

sgp138 Terms & Conditions explain how you open, use and protect your account before entering the lobby.

Account accessWallet recordsPhone verificationLocal-law terms
sgp138 Terms & Conditions for Your sgp138 Account
HELP WITH TERMS

Three Clear Paths for Policy Questions

A policy question should not leave you guessing about the next step. We separate account, payment and access requests so your message reaches the right context. Use the support contact shown inside your account, describe the exact Terms & Conditions point, and attach only the receipt or account detail needed for us to check it. From Surabaya to other Indonesian locations, the same request path applies where local law permits.

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Account changes

Ask us to check a name, phone number or verification issue through the account support path. Include your account identifier and the change you are requesting; we may ask for an additional phone check before updating account records under the Terms & Conditions.

Wallet questions

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment receipt and transaction date through support. We compare those details with the account record before explaining a status or requesting a correction under our policy.

Access concerns

If access is unavailable or a policy notice appears, tell us your device path, such as mobile browser or desktop browser, and the wording shown. We check the account and local-law context rather than asking you to create another account.

RECORDS AND CONTROL

What We Protect Under These Terms

The policy is also a practical record of how we handle account data. We use the details needed to verify access, match wallet activity and respond to a…

Account data

We use registration details and the verified phone path to connect account activity with the correct account.

Cookie settings

Cookies may keep your session and account preferences working between pages.

Login security

Keep your password, phone and account access details private.

Payment records

We retain transaction references needed to check DANA, OVO, GoPay, QRIS, bank transfer and virtual account questions.

Retention requests

Some account and transaction records remain available for the period needed to resolve policy, security or accounting questions.

Policy contact

Send Terms & Conditions questions through the support contact displayed inside your account.

Terms & Conditions Questions Answered

These answers address the policy points you are most likely to check before opening an account. They explain how the Terms & Conditions connect to registration, wallet records, device access and requests for changes. If your situation is not covered, use the account support path and include the specific policy question.

You can read the Terms & Conditions on this policy page before opening an account and return to them from the account area. Check the current wording whenever you change account details, connect a wallet or need to understand an access decision.

Yes. The Terms & Conditions apply when you start registration, including the requirement to provide accurate details and complete the phone check before account access. If the phone record does not match, contact support instead of opening a second account.

The listed local wallet rails may be shown for account transactions where local law permits. Your payment record must match the account details used during registration. For a mismatch, send the receipt, date and reference through the account support path.

Ask us through the support contact inside your account and state the exact correction, such as a phone number or name update. We may request a phone verification step or supporting transaction record before changing details covered by the policy.

They apply whether you use a mobile browser or desktop browser. Device behaviour can affect session cookies and sign-in continuity, but it does not remove the account, security or local-law requirements. Tell support which device path shows the issue.

Use the support contact displayed in your account, identify the Terms & Conditions point, and include your account identifier. Add the relevant receipt or notice date when applicable. We check the record and explain the next policy step where access permits.

Yes, you can request a correction through the account support path. Describe the field that is wrong and the reason for the change. We assess the request against account security, transaction records and the Terms & Conditions before confirming what can be updated.